Frequently Asked Questions
Everything you need to know about ordering from Raks — delivery, payment, sizing, packaging and returns across Pakistan.
Do you offer Cash on Delivery (COD)?+
Yes. Raks offers Cash on Delivery across Pakistan, so you can pay in cash when your order is delivered to your door.
How much does delivery cost and how long does it take?+
We deliver nationwide across Pakistan. Delivery is free on orders over Rs 3,000, and orders typically arrive within 5–7 business days.
Is the packaging discreet?+
Yes. Every order is shipped in plain, unbranded packaging so your purchase stays completely private.
Can I exchange an item if the size is wrong?+
Yes. You can exchange an item for a different size within 15 days of delivery, as long as it is unworn with the tags intact. Intimate apparel may be excluded for hygiene reasons — email us and we will confirm before you send anything back.
How do I choose the right size?+
Each product page lists the available sizes. If you are between sizes or unsure, message us and our team will help you pick the best fit.
Are the products true to size?+
Fit varies by style and fabric, so check the size options and description on each product page. If you are between sizes or unsure, email us with your usual size and we will suggest a fit.
What payment methods do you accept?+
We accept Cash on Delivery (COD) across Pakistan. Any additional online payment options are shown at checkout.
Are your products original and good quality?+
Yes. Raks offers premium lingerie, nightwear and shapewear made from quality fabrics, chosen for comfort and durability.